Terms & Conditions

Interpretation

www.sweetlybakedperth.com (the “site”) and associated online store (“The Sweet Shop”) is owned and operated by Catelyn Hassett trading as Sweetly Baked Perth (ABN 25 794 694 048).

In these terms and conditions any reference to our, my, myself, me, us, I, we, means Sweetly Baked Perth as the supplier of goods and or services.

Any reference to you, your, your representative means the customer or purchaser of the goods and or services of Sweetly Baked Perth.

By accessing, browsing or using this website, you agree to the terms and conditions stated.

By proceeding with an order either online via The Sweet Shop or via email (evidenced by making a payment in full or by paying a deposit) you signify that you agree with our terms and conditions outlined below.

Sweetly Baked Perth may amend these terms and conditions from time to time and any amendment will become effective immediately.

‘Short notice’ means any order that is placed two (2) weeks or less before the date the product is required.

Pricing

All pricing is in Australian dollars (AUD$) and includes 10% GST.

Website pricing may change without notice.

Online Ordering

Online orders can be placed with at least two (2) business days’ notice, subject to our availability seen in our availability calendar under each product. 

All online orders require full payment at the time of ordering. Sweetly Baked Perth accepts Visa, MasterCard and PayPal payments. 

Payments are completed online via PayPal, which is a secure payment gateway with industry standard encryption. 

You do not need a PayPal account to place the order.

Bookings made online via The Sweet Shop are automatically confirmed, and a confirmation email is sent once the booking has been processed. (Check your junk mail). 

Online Order Changes

Changes are permissible to an order up to three (3) days prior to the scheduled pick up/delivery date. Sweetly Baked Perth cannot guarantee that alternative cake flavours, icing colours or styling elements will be available. 

All changes must be submitted in writing to catie@sweetlybakedperth.com

Online Order Cancellations

All cancellations/changes must be received in writing via email to catie@sweetlybakedperth.com.

We will not accept cancellations or changes via phone, text, Facebook messenger or Instagram direct messages.

We will accept cancellations of any products ordered through The Sweet Shop and will provide a full refund if orders are cancelled more than five (5) days prior to the scheduled pick up time only. 

No refunds will be provided for online orders that are cancelled with less than 5 days notice due to costs incurred by the initiation of an order. This includes cancellation for change of mind, act’s of god and other unforeseeable events.

Custom Bookings, Quotes & Deposits

Any correspondence regarding an order that is made via the online enquiry form, email, phone call, Facebook, Instagram or text message is considered a custom order.

We will only accept custom order bookings via email or the online enquiry form. Any enquiries made via phone call, text, Facebook or Instagram will be asked to provide their email address so that all correspondence and information can be put into writing and confirmed via email.

Quotes are valid for a period of 21 days from the date of issue. After this period there may be a change in your quote price. A quote is not regarded as a booking. 

A booking is not confirmed until such time as a payment of the non-refundable booking fee has been made and a tax invoice has been issued. 

Upon acceptance of the booking, a non refundable booking fee of 30 percent of the total cost of the amount quoted must be paid within one (1) week of the date the booking was made. 

In the circumstance where we have accepted a booking at short notice, the non refundable booking fee of 30 percent of the total cost of the amount quoted, must be paid within 24 hours.

The balance of the order must be paid two (2) weeks before the product is required.

In the circumstance where we have accepted a booking less than two (2) weeks and more than three (3) days before the event date, full payment must be made within 24 hours to confirm the order.

No order will commence until a booking fee has been paid. Any changes to your order after the booking has been made, may result in your quote being revised. 

If full payment has not been received by the due date, goods will not be delivered or be available for collection. 

Booking fee payments can be made by electronic transfer of funds to the nominated bank account on the invoice. 

Cancellations and Refunds

All cancellations/changes must be received in writing via email to catie@sweetlybakedperth.com. We will not accept cancellations or changes via phone, text, Facebook messenger or Instagram direct messages.

We will accept cancellations of any orders and will provide a refund, minus the booking fee, if orders are cancelled more than four (4) weeks prior to the scheduled pick up time only. 

Cancellations with less than four (4) weeks and more than two (2) weeks prior to the scheduled pick up time will forfeit the booking fee and 25% of the balance. 

Cancellations with less than two (2) weeks and more than five (5) days prior to the scheduled pick up time, will forfeit the booking fee and 50% of the balance.

No refunds will be provided for orders that are cancelled with less than five (5) days notice due to costs incurred by the initiation of an order. This includes cancellation for change of mind, act’s of god and other unforeseeable events.

Should you need to postpone your event, notice must be made within four (4) weeks of the original event date. There is no guarantee of availability for the new date as this date may be unavailable. Postponements which can not be accommodated will be treated as per the conditions for a cancellation. 

There is a $50 administration fee “every time” the date is changed.

However, if Sweetly Baked Perth cancels the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable decorator with similar experience to complete your order.

Refunds

You are entitled to a repair, replacement or in some cases, a refund only when a product is not of acceptable quality, as outlined by the Australian Consumer Legislation. 

Sweetly Baked Perth is not responsible for damage that may occur to an order after pickup or delivery. 

Sweetly Baked Perth takes all care and effort to ensure the integrity and quality of all products. All orders that leave our kitchen are created with the highest care possible. 

Once an order is received by a customer from the Sweetly Baked Perth premises, we relinquish all responsibility for an order’s condition and appearance. We no longer have control over the appearance of the product. 

We provide all customers with care and handling instructions through our online store (www.sweetlybakedperth.com) and verbally. 

If an order is damaged during transit or anywhere that is not on the Sweetly Baked Perth premises, it is at the discretion of Sweetly Baked Perth to remedy accidental customer damage.  

If an order is not collected by a customer, Sweetly Baked Perth is unable to provide a refund for the order. 

Delivery and Pick Up

Local pick up is available from our house in Heathridge strictly by appointment only and must be arranged at time of order. 

If you have ordered online and chosen the pick up option, you will be contacted a minimum of three (3) days prior to discuss pick up times available for that date. 

Deliveries for custom orders are arranged at time of order. 

Deliveries for orders placed online take place between 9am – 5pm on the day selected. You will be contacted a minimum of two (2) days prior to provide you with a rough estimate of delivery time for your area on that date.

Occasionally we use couriers to deliver our products. They can not guarantee delivery times, but we can advise you when the product has left, so you can keep an eye out for it.

We will attempt to deliver at a time requested by you, however are unable to specify an exact time for delivery. Depending on the delivery location, the delivery fee for that location is payable in addition to the cost of your order and will be charged at check-out.

If there is no one to accept a delivery at the specified address, the order may be left at the door or in a safe location (depending on the product and if it is safe to do so). 

If it is unsafe to leave the item, it will be returned to our kitchen. If an order is returned to our kitchen and a redelivery is requested, a redelivery fee will apply.

Sweetly Baked Perth does not accept any responsibility for incorrect or insufficient address details being provided. It is the obligation of the customer to supply accurate details at the time of order. Please check your confirmation email and ensure all details are correct.

If we are supplied with an incorrect address, the cake will be redirected back to the Sweetly Baked Perth Kitchen and a redelivery fee will apply.

Allergies

All our products contain allergens such as; gluten, dairy, soy, nuts and eggs. 

To ensure our clients and all their guests consume their cakes or baked goods safely and enjoyably, any food allergies or intolerances must be advised when making your original order.

We will take every measure possible to reduce the risk associated with allergens, however we cannot be held accountable that your order will not contain traces of an allergen.

It is the client’s responsibility to inform their guests, or anyone else who may come into contact with our products, that their baked goods may contain traces of; nuts, dairy, wheat, eggs, soy or other allergens. You agree to indemnify Sweetly Baked Perth absolutely for any allergic reactions that may occur. 

Product Storage

Once a product has been delivered, it becomes the responsibility of the customer to ensure that the product is stored suitably to prevent product damage. We recommend keeping your product in the box it came in, in a cool dry place, out of direct sunlight.

All baked goods are best eaten the day you receive them.

Variations from pictured items and artistic license

Pictures of previously ordered products are used in the Sweet Shop to indicate what a product can look like.

As each individual order is unique and able to be customised, no two products will look the same. All products in the Sweet Shop are subject to the artistic expression of Sweetly Baked Perth. 

Occasionally it may be necessary to change a colour or vary a product from the picture on our site, as decorating items may from time to time be unavailable.

Please note, that where colours are concerned, the picture represented on the website may not be a true representation of the colour of the cake. Screen colours and resolutions vary greatly on each device and therefore your item may appear to be different in colour from that shown.

Where items are provided on cakes (cake toppers, plastic figures, toys, fresh flowers, figurines or handmade sugared items) they are strictly provided as decorations on a cake, and it is advised that these are not consumed. Some figurines and decorations may contain wire or toothpicks, which are dangerous if consumed. If there are any breakages or faults with the items after they are removed from the cake, we will not replace, exchange or make new items. 

Customers may request a particular design or decoration; however all cakes are subject to the artistic expression of Sweetly Baked Perth. 

All our products are handmade and unique, so no two are ever the same. Nor do we ever replicate or copy another cake makers product. 

In some cases, it may be necessary to change a colour or vary a product as certain items may be unavailable from time to time. When a certain styling element is unavailable, Sweetly Baked Perth will endeavour to find a similar element to maintain the artistic integrity of the finished product. 

Sweetly Baked Perth is not able to provide a refund for a product that does not look identical to another photo.

Photography

Sweetly Baked Perth reserves the right to take and use photographs of your order before, during and after pick up, delivery, postage or set up, to use for marketing, advertising and promotional purposes, without compensation to you. 

Privacy

All clients’ details are not passed on to any third party. No information will be shared with any third party, without your prior consent.

You will be added to our e-newsletter mailing list, which you can opt out of at any time.

Photos and images of your order may be posted on the Sweetly Baked Perth website, social media or printed media. On occasion customers’ first and last names are stamped, piped, iced or appear on the product in the form of a cake topper, or as decoration on baked goods. No other distinguishing factors of your personal details will be revealed to anyone.